MARKET UPDATESOct 2026 research snapshot: 27 vendor profilesKimoby posts public Pro pricing from $1,600/moCDK Check-In: ServicePricing is purchased separatelymyKaarma: full MPI/ServiceCart needs the Advanced tier

Vendor directory

Service-lane software, side by side

Organic listings are always alphabetical. Payment never changes order, ratings or comparison output.

27 vendors · A to Z

Affinitiv

SmartLane, MPI, TechVideo and messaging linked to customer retention.

Menu SellingMPI/Digital InspectionVideo/Media

Autosoft

Native service/parts DMS with a partner ecosystem.

DMS-Native Service

DMS: Autosoft

BG SmartVMA

VIN-specific service menus, customer education content and technician inspection in one product family.

Menu SellingMPI/Digital InspectionAppointment/Dispatch

DMS: CDK · Reynolds & Reynolds · Tekion · Dealertrack · PBS · DealerBuilt · Auto/Mate · Dominion · Autosoft

CDK

CDK Service, Check-In, Inspection and ServicePricing on the CDK Drive DMS.

DMS-Native ServiceMenu SellingMPI/Digital Inspection

DMS: CDK

CitNOW

Workshop video specialist with documented vehicle-health-check integration.

Video/Media

Covideo

Technician video and customer approve/deny actions that complement an existing menu or MPI.

Video/Media

Dealer-FX

Service Intelligence Platform spanning check-in, video, MPI, parts requests and approvals.

Menu SellingMPI/Digital InspectionVideo/Media

DealerBuilt

Lightyear DMS with iService video, MPI, texting and internal chat.

DMS-Native ServiceMPI/Digital InspectionVideo/Media

DMS: DealerBuilt

Dealerlogix

Menu-to-inspection suite with contactless check-in and DMS push/pull.

Menu SellingMPI/Digital InspectionCustomer Communication

Dealertrack

Native DMS service operations with a repair-order sync to Xtime.

DMS-Native Service

DMS: Dealertrack

Dominion VUE

Native MPI plus a defined TruVideo route for service video.

DMS-Native ServiceMPI/Digital Inspection

DMS: Dominion

Infomedia

VIN-specific OEM parts, labor-time and scheduled-maintenance content.

Menu SellingMPI/Digital InspectionAppointment/Dispatch

Kenect

Texting, reviews, web chat and payment-related communications, including photo/video sending.

Customer CommunicationService Drive BDC

Kimoby

Service Lane OS with publicly posted tier prices by monthly work-order volume.

Video/MediaMPI/Digital InspectionCustomer Communication

PBS

Native service and inspection tools within the PBS DMS workflow.

DMS-Native ServiceMPI/Digital Inspection

DMS: PBS

Podium

Messaging, reviews and AI-assisted engagement for service follow-up.

Customer CommunicationService Drive BDC

DMS: Reynolds & Reynolds

Quik

Service video, MPI, estimates, texting, payments and DMS reporting.

Video/MediaMPI/Digital InspectionCustomer Communication

Quorum

PowerLane mobile check-in and inspections with Communicator messaging.

DMS-Native ServiceMPI/Digital InspectionCustomer Communication

DMS: Quorum

Reynolds & Reynolds

Advanced Service closed-loop lane, inspection and recommendation process.

DMS-Native ServiceMenu SellingVideo/Media

DMS: Reynolds & Reynolds

Solera Auto/Mate

Native MPI stored in the Auto/Mate service DMS.

DMS-Native ServiceMPI/Digital Inspection

DMS: Auto/Mate

Solera AutoPoint

Check-in, technician MPI, recommendations and approvals with lifecycle marketing.

MPI/Digital InspectionVideo/MediaCustomer Communication

Tekion ARC

Unified DMS with scheduling, video MPI, estimates, approvals and portal.

DMS-Native ServiceMPI/Digital InspectionCustomer Communication

DMS: Tekion

Total Customer Connect

MenuBuilder three-tier menus with ServiceConnect inspection media and messaging.

Menu SellingVideo/MediaCustomer Communication

TruVideo

Actual service video and texting, with estimates and MPI in higher tiers.

Video/MediaCustomer CommunicationMPI/Digital Inspection

DMS: Dominion

UpdatePromise

Good/better/best menus with Infomedia-powered price guides and digital MPI.

Menu SellingMPI/Digital InspectionCustomer Communication

Xtime

Established scheduling, lane menus, technician MPI and retention suite.

Menu SellingMPI/Digital InspectionAppointment/Dispatch

DMS: Dealertrack · CDK

myKaarma

Customer conversations, payments and actual technician video in tiered packages.

Customer CommunicationVideo/MediaMPI/Digital Inspection